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How To Kill Your Customers

Posted by Webmaster on October 1, 2009 at 4:34 PM

You are in the service industry. You know exactly what it takes to ‘keep ‘em coming back’. But does your staff?

  • Lack of creativity – Your inspired front office personnel scribbles ‘out of service’ with their extraordinary handwriting on a piece of paper with tape to firmly attach it to the restroom door for all your clients to see.
  • I don’t know-ers – an eager customer asks for assistance and is met with this response with no hope of resolution.
  • Dressed for success disaster – does this really need any clarification?
  • 100% Bajan – Now dey aint nutting rong wid pure Bajan dialek – once it stays outside of your company when your staff walk through those doors.
  • Astigmatism – while this may be a legitimate medical condition, staff often face this problem as it relates to understanding the ethos of your company.

If your staff have any of these traits you can be confident in the fact that you have hired top class assassins for your business. The unfortunate thing is that many employers observe these things and either (a) do not know how to manage them or (b) hope that these problems somehow magically fade away. Solutions to the above are however very easy and can be found in the training and development of existing staff and of course by finding the right employee for the job at the outset.

that Finding the right employee for the job ensures that you:

  1. Have someone on your team who shares your principles and drive and can therefore grow with your organisation
  2. Create new business opportunities for you through individualistic creativity
  3. Reduces significantly your organisations expenses through employee resourcefulness?

Also please be mindful of the fact that your employees’ attitude to work WILL change due to:

Stress

Counter Productive Work Behaviours (CWBs)

Improper Evaluation Methods or lack thereof

In our next Issue - How to Find The Right Employee and Safeguard Against CWBs

 

Until then why don't you write us and tell us about some of your experiences? Let us have it - the good and bad!

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3 Comments

Reply Anthony
9:16 PM on October 3, 2009 
This is very true. I hate poor customer service.
Reply Jenna
5:43 PM on October 7, 2009 
This article is very informative and very useful with reference to customer relations; It's definitely an eye-opener!!! This is an excellent tool, I'm so proud of you Tamisha. GREAT JOB with your website!
Reply Esmond Brown
3:38 PM on March 11, 2010 
This is so true! I have literally walked out of stores and took my business elsewhere for these same reasons. People will say that I am insane. It is nice that there are companies that still value customer service.

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