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How To Kill Your Customers

Posted by Webmaster on October 1, 2009 at 4:34 PM Comments comments (3)

You are in the service industry. You know exactly what it takes to ‘keep ‘em coming back’. But does your staff?

  • Lack of creativity – Your inspired front office personnel scribbles ‘out of service’ with their extraordinary handwriting on a piece of paper with tape to firmly attach it to the restroom door for all your clients to see.
  • I don’t know-ers – an eager customer asks ...
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