|Posted by Webmaster on October 1, 2009 at 4:34 PM||comments (3)|
You are in the service industry. You know exactly what it takes to ‘keep ‘em coming back’. But does your staff?
If your staff have any of these traits you can be confident in the fact that you have hired top class assassins for your business. The unfortunate thing is that many employers observe these things and either (a) do not know how to manage them or (b) hope that these problems somehow magically fade away. Solutions to the above are however very easy and can be found in the training and development of existing staff and of course by finding the right employee for the job at the outset.
that Finding the right employee for the job ensures that you:
Also please be mindful of the fact that your employees’ attitude to work WILL change due to:
Counter Productive Work Behaviours (CWBs)
Improper Evaluation Methods or lack thereof
In our next Issue - How to Find The Right Employee and Safeguard Against CWBs
Until then why don't you write us and tell us about some of your experiences? Let us have it - the good and bad!